Frequently Asked Questions
Show All Answers
- What shipping and processing options are available?
- Standard Shipping and Processing
Most purchases are shipped from our warehouses to arrive within five to seven business
days of receipt of the order. Some items sent directly from our suppliers may take longer,
and items ordered together may not arrive in the same box or within the same time.
Rush Shipping and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush
delivery to most destinations. If we receive your order by 12 pm CST Monday through Thursday,
you'll receive your purchase within two business days; orders placed Friday through Sunday
will arrive on Tuesday. Note: Rush service is not available for some oversize items, out of
stock items or for some items shipped from the manufacturer. Please also note that rush orders
cannot be sent to a P.O. Box.
Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise
shipped directly from the supplier. You'll find clarification of the shipping methods and times
noted with the product description, as well as in your Shopping Bag once the item is added.
- How are shipping and processing charges calculated?
- You may find our standard and rush delivery charges here:
SHIPPING CHART
- Can an order be shipped to a foreign country?
- At present, we ship only within the United States, to its territories and to APO/FPO addresses.
- Will you hold an order and ship it at a later date?
- If you wish to place an order but delay its shipment to a later date, please contact
Customer Support by calling 888.245.8342, and one of our Customer Support Representatives will
be happy to assist you.
- Can I ship to multiple addresses from a single order?
- Yes. You can designate multiple recipients during the course of your shopping experience.
When selecting your product you will have the option to ship the item to "you" or "other".
Use the "other" option when you want to ship a gift to a friend. Enter the recipient name and
at checkout, you will be prompted to enter a shipping address for each recipient you have chosen
to ship to.
You must be a registered customer and signed in to your account to access and edit your address
book when shipping to multiple addresses. You may save the recipients' addresses to expedite
future transactions.
- Can an order be shipped to an APO/FPO address?
- Yes. When entering an APO or FPO address, please follow this example:
- * Name: PO3 Brad Williams
- * Address Line: Marine Division Sct 1
- * Address Line: USS Wisconsin BB–64
- * Zip Code: 34049 (Actual Zip Code)
- * City: FPO (APO if APO)
- * State: AA or AP
- What is arenaturals.com’s return policy?
- If you are not completely satisfied with a arenaturals.com item, please return it for an
exchange or merchandise credit. For detailed information, see our RETURN POLICY
- What forms of payment are accepted for online purchases?
- We accept Visa, MasterCard, American Express, Discover, and Paypal.
- How can I be sure that an item is in stock?
- This information can be found on the product page of the item you are purchasing. The status
is available on each product page. This will be noted with "In Stock", "Out of Stock" or a
"Back Order" status. If the item is on back order or out of stock, we'll tell you the date
when it will be available for shipment. If an item becomes permanently out of stock after
you've made your purchase, we'll notify you by email.
- How can I check the status of an order placed online?
- If you provide your email address when placing your order, we'll notify you once your order has
been shipped. Whether you placed your order over the Internet or by phone, you can check it’s
shipping status online 24 hours a day 7 days a week by logging into your account with your email
and password. Registration is required to track your order online. Click here to track your order
online.
- Will you confirm receipt of my online order?
- You may also print or note your order information, including order number, once your order is
complete. If you provide your email address when placing your order, you'll receive a
confirmation message within 24 hours.
- How is sales tax calculated?
- If your order is being shipped to Tennessee, a sales tax of 9.5% is added automatically during
the check process. If placing your order by phone, one of our customer support representatives
will calculate the applicable sales tax.
- Can arenaturals.com assist my company with gift-giving and large orders?
- Yes. Please call 888.245.8342 to speak with a customer support representative or email us at
customersupport@arenaturals.com if you would like more information.
- How can I change or cancel my order?
- To make a change or cancel your order, please contact Customer Support at 888.245.8342.
Please note that some backordered items will ship prior to the date stated on the product page.
Arenaturals.com cannot cancel an order for any item after the item has been shipped, you can of
course; return the item for a refund.
- Is the credit card information I submit secure?
- Absolutely. Every step of the arenaturals.com online ordering process that requests credit card
information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable
if anyone should attempt to intercept it.
- What is arenaturals.com ‘s privacy policy?
- For detailed information, please see our PRIVACY POLICY
- How can I verify arenaturals.com’s security?
- At anytime, you may verify our security by visiting any page on our website, and clicking the
GeoTrust logo at the bottom of any of our pages.
- Do gift-givers need a password to access a gift registry online?
- Yes. To ensure their privacy, registrants are required to create a password for their family
and friends to use and view their gift registry. Registrants must advise their guests of the
password.
- Can I purchase or redeem a gift card online?
- Yes. To order a gift card, CLICK HERE.Using a gift card to make a purchase online is
easy: At checkout, enter the gift card number into the promo code box. The gift card value will
automatically be applied to your merchandise total. If the purchase amount is less than the card
value, the balance will remain on the card and can be applied to a future purchase.
- How are gift cards shipped and what is the shipping and processing charge?
- There is no shipping and processing charge for gift cards sent by first-class mail; please
allow 7 to 10 business days for delivery. There are no shipping or processing charges for gift
cards when you select Free Standard Delivery. For two-day rush delivery, the shipping
charges will apply.
- How do I determine the remaining balance of a gift card?
- During check out, you may enter your gift card number to view your balance. You may also contact
Customer Support at 888.245.8342, and one of our representatives will be more than happy to
assist you. Please have your gift card number readily available when inquiring by phone.
- Is there an expiration date for a gift card?
- No, we invite you to make use of your gift card at your convenience.
- What if I lose a gift card?
- The A.R.E Naturals gift card should be considered as cash. We cannot replace a lost or stolen
gift card, except as required by law.
- Can a gift card be exchanged for cash?
- No, a gift card can be used only for purchases, except as required by law.
- How do I submit a rating and a review for a product?
- Thank you for taking the time to review products that you've purchased from arenaturals.com.
To write a review, go to the product page and click "Write a Review" or "Review this Item".
Then sign in by typing your email address and a nickname. (Although your nickname will appear,
your email address will not appear online; we request it in the event we need to contact you
with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest
rating and five is the highest). Note whether or not you recommend this product to other
customers. Then write your comments regarding its quality, performance and ease of use.
Please be as specific as possible in describing what you did or did not like about the product.
Preview and approve your review, then click "Submit."
- When will my rating and review appear online?
- It may take 3 to 5 business days before approved reviews appear on the site.
We reserve the right to withhold reviews that include:
- * Obscenity, discriminatory language or wording inappropriate to a public forum.
- * Advertisements, Spam content or references to other online sites, offers or products.
- * Contact information, including email addresses, URLs, phone numbers or addresses.
- * Comments that are critical of other posted reviews or their authors.
Show All Answers
- How do I have a gift order shipped to another address?
- If you'd like a product to be sent to an address other than your own, you can indicate this when
you add an item to your Shopping Bag. Select "Other" from the "Ship To" choices that drop down
on the product page. Or, if you have an account and are signed in, and you have created nicknames
for gift recipients, you can select their nickname from this dropdown. During checkout, you will
be prompted to provide the shipping address and to type a gift message that will be included at
no extra charge.
- How do I include a gift message?
- With any order, we will be happy to print your gift message on one of our gift cards at no extra
charge. When you check out, you will be prompted to type a message in the "Gift Message" area.
- How do I request gift wrapping?
- For a charge of $5.50 per item, per address, we'll wrap your gifts in our eco friendly white
gift boxes, trimmed with ribbon and a gift card. You can select this gift-wrap option on the
product page. We regret that we cannot wrap extra-large items or those shipped directly from
the supplier. Please also note that if you order more than one of the same item, those items
will be wrapped together.
- How do I request that multiples of the same item be wrapped individually?
- Each item in your Shopping Bag will be gift wrapped separately; however, if you order more than
one of the same item, those items will be wrapped together. If you are ordering quantities of
one item and you wish for each one to be wrapped individually, please create a separate order
for each item by repeating the checkout process, or call 888.245.8342 and let us help you.
- How can I check the status of a gift order placed online?
- If you provide your email address when placing your order, we'll notify you by email once your
order has been shipped. For both online orders and phone orders, check shipping status online
24 hours after the order was placed, by signing into your account. Please note; that you must
be registered in order to check the status of an order online. If you would like us to check
your shipping status for you, please call us at 888.245.8342.
- Where can I purchase gifts from arenaturals.com’s Green Gift Registry?
- Gifts can be purchased online from our Internet site, or by calling 888.245.8342.
- To whom will a registry gift be shipped?
- Our registrants indicated their shipping preferences when they registered. Your gift will be
shipped directly to the address specified by the registrants unless you indicate "Ship to Other"
Or if you prefer to deliver the gift in person, you have the option of entering your own ship-to
address during checkout.
- How do I find out if someone is registered with arenaturals.com?
- To search for a registry online, simply click GREEN GIFT REGISTRY. Please note that a
password is required to view Gift Registries.
- I am unable to locate or access a known registry online. What should I do?
- For privacy reasons, a password is required to gain access to gift registries. If you cannot
gain access to a registry, please call 888.245.8342.
- If I am purchasing a gift, do I need a password to access a registry?
- Registrants are required to provide family and friends with a gift-giver password. Registrants
must advise gift-givers of this password in order for them to gain access to the registry online.
- I forgot the gift-giver password. What should I do?
- Please contact the registrant directly. To protect our registrants' privacy, arenaturals.com
discloses password information only to the registrants.
- Is a card enclosed with gifts purchased online?
- When you check out, you'll have the option of typing in a personal message that will be included
with the gift.
- How long does a registry remain active?
- You can access a gift registry online and in our stores for one year after the date of the event.
Show All Answers
- How can I register for gifts with arenaturals.com?
- It's easy. To register online, CLICK HERE to begin.
- When should I register?
- We recommend registering three to four months before your wedding or other event.
This allows family and friends enough time to purchase gifts for engagement parties and showers.
- How do I let my family and friends know I've registered at arenaturals.com?
- Once you've created your registry online, you will have the option to send notice to your
friends and family. Simply fill in the E-mail address and Message boxes provided in the
"My Gift Registry" area. Your name will appear in the "From:" field on the e-mail that is sent.
- Can I make changes to my registry after I've created it?
- Yes, you can access your registry via the Internet, or by phone ( 888.245.8342) to add or delete
products, and change quantities.
- How long do registries stay active?
- Your registry will remain active online and in our stores for one year after the date of your event.
- I forgot my password. What should I do?
- If you listed an email address on your original registry, we will send your registry password to
that address. The gift-giver password is also accessible to you when you sign into your account.
For security reasons, we cannot send passwords to any other email address.
- How does arenaturals.com protect a registrant's privacy online?
- Your own password is required for creating or managing your registry. To ensure their privacy,
registrants are required to create a password for their family and friends to use and view their
gift registry. Registrants must advise their guests of the password. In addition, registrants also
have the option to make their shipping address available to their guests. You may find this
option in your gift registry edit area.
- Where can gifts from my registry be purchased?
- Gifts from your registry can be purchased online, in our stores and by calling Customer Support at 888.245.8342.
- How often are registry records updated online?
- Your registry is updated within 24 hours after an order is placed online.
- How do I know that an item has been purchased from my registry?
- When someone purchases an item from your registry online or by phone, the purchase will be
noted on your registry list. In addition, you will receive an email notification letting you know
that an item from your registry has been purchased.
To view all purchases, you may sign into your account and view "My Gift Registry".
Show All Answers
- Does arenaturals.com offer wholesale pricing?
- At this time we do not wholesale our products, however we do offer a 10% discount for orders over
$1,000. Please call us at 888.245.8342 for details.
- Will arenaturals.com donate to my organization?
- At this time, arenaturals.com is committing all donations to the American Forest tree planting
projects. With the help of americanforests.org we plant a tree with every order of $50 or more.
- Does arenaturals.com offer a trade discount to designers?
- At this time we do not offer a trade discount, however we do offer a 10% discount on orders over
$1,000. Please call us at 888.245.8342 for details.
- How does arenaturals.com package its products?
- As part of our efforts and commitment as an eco friendly company, when shipping directly from our
company, the packaging is a combination of re-used packaging, recycled packaging, and highly
recyclable corrugated boxes which are marked to encourage the recipient to re-use. All of our
invoices are printed on recycled paper. In addition, to reduce harmful emissions, orders may be
shipped directly from the manufacturer.
- Does arenaturals.com have an affiliate program?
- Arenaturals.com will soon be offering an affiliate program to carefully screened websites.
Please check back for details.
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